Shipping & Returns

How are delivery charges and timing calculated?

Total shipping charges will be calculated at checkout. Charges are based on the mode of payment. Free Shipping is offered on prepaid orders while COD orders are charged with Rs. 80/- shipping charges. We'll get your order to you as soon as possible! We're taking extra safety precautions with packaging and delivery but we will still aim to have your order shipped within 3 working days for prepaid orders and upto 6 working days for COD orders.

• Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with TES Beauty.
• The shipment /delivery time is an approximate time mentioned by the logistics partner against each order.
• TES Beauty shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of TES Beauty.

How do I track my order?

Should you have any questions about your order dispatch, we’re just a quick email - hello@tesbeauty.com We will get back to you within 48 hours. In case urgent cases, you can whatsapp us at 8800946020.

 

Where is my order processed from?

Orders are processed from our warehouse in Delhi, India. We want you, to have access to our entire catalogue, so if product is not available, you can add the product in the wishlist and we will inform you as soon as the product is back in stock. Orders will be delivered to the shipping address you submit at checkout.

 

Who will deliver my order?

If you have directly placed the order with us, then within India, we ship through registered courier companies like ShipRocket and Delhivery. Otherwise, the marketplaces will get the order delivered to you.

Our delivery partners will attempt to deliver the package thrice before they return it to us. Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

 

Do you offer me reduced shipping for multiple orders?

Unfortunately, if you place your orders separately, we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).

 

Can I cancel the order?

After having placed the order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse. In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder.

  

When will I receive the exchanged item?

Once the item dispatched from your end reaches our warehouse, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 5 working days for domestic shipments. TES Beauty acknowledges exchange/replacement of products only limited to direct sale between vendor and consumer. Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note.

 

Is my purchase eligible for return or exchange, and how do I exchange my purchase?

EXCHANGE
Your purchase is eligible for exchange only if it meets the following conditions: 
• Products purchased during sale are not eligible for exchange. • In case of exchange, there is no credit refund given on the purchase amount. You may exchange it for another product(s) of same or higher value by paying the remainder. If your purchase meets our exchange criteria stated above, please contact our care team at hello@theecostory.com, within 2 days of receiving the delivery with the following information: Order number - Delivery address - Specify the reason for exchange and in case of a defective or incorrect product, please send us an image of the item.

RETURN
Your purchase is eligible for return only if it meets the following conditions: 
• If the product you receive has a genuine quality/manufacturing defect. If you feel the product is damaged or has a manufacturing defect, please do photograph this as soon as you have opened the packaging. • Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered, else The Eco Story will not be liable to accept the merchandise. In such cases, the customer will have to write in to hello@theecostory.com and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety. If your purchase meets our return criteria stated above, please contact our care team within 48 hours with the following information: Order number - Delivery address - Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item.

You may contact us via email at hello@theecostory.com or call our customer care at +91 8800977206 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours. 

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We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

1. Any part cancellation of the order may incur shipping charges on the balance order.
2. In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number) any extra cost towards re-delivery shall be claimed by the user placing the order.
3. Saturdays, Sundays and public holidays are not set as business days for standard deliveries.
4. A flat shipping fee of USD 30 will be applied to international orders below total basket size of USD 250. International orders above USD 250 qualify for free shipping.
5. The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise.
6. TES Beauty reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), TES Beauty has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.
7. Delivery of orders would be done address specific not person specific.
8. Octroi charges may be levied on few destinations (mostly in Maharashtra) displayed on the site. These charges are not refundable and shall be borne by the customer. In the event of cancellation of the order the Octroi charges levied shall not be refunded.
9. All duties and taxes for international shipping shall be borne by the customer. The Eco Story (MY ECO STORY (OPC) PRIVATE LIMITED) is not liable to pay any Duties or Taxes for International Shipping.
10. Proportionate shipping will be refunded in the form of credit note only if it meets our conditions for a free return i.e. a quality or wrongly delivered product.